Two-Factor Authentication

You will be required to login to your Mobile Banking app. As part of the login process, you will also need to enter a 2 Factor Authentication code which helps to ensure that it is you logging in:

• By default, your Authenticator app will be your Two-Factor Authentication channel 
• To proceed, enter the code shown on the Authenticator app 
• We strongly encourage you to setup an Authenticator app to generate OTPs. However, if you do not have access, you can also choose to use the OTP sent to your registered mobile number or email 

To learn more and set up your Authenticator apps, click here.

No, the 2FA code is only required when you login to the Mobile App. If you are not logged out, you can access the app using the passcode (4 digit code) or Face ID. 

If you have forgotten your password, click 'Forget your Password' on the Internet Banking login page. You will get the username to your registered phone number and a temporary password will be sent to your registered email.

Yes, as a security measure you will be required to enter a 2FA code every time you login via browser.

If you need to update your registered email or contact number, click 'Update Contact Details' on the Internet Banking login page to proceed.

If you are currently abroad and require assistance with resetting your password, simply send us an SMS from your current mobile number to 7990200 or 9990200 and we will attend to you as soon as possible.