As a further step to protect you, we have introduced Two Factor Authentication (2FA) for Mobile and Internet Banking logins.
With the new update, an extra layer of security will be added to verify that the login is by the registered customer.
Once updated, you will be asked to log-in to your Internet Banking and Mobile Banking app and will be required to enter an OTP (One Time Password) as a second step to the log-in process. The OTP can be generated through the authenticator app or sent to the registered mobile number.
You will be required to login to your Mobile Banking app. As part of the login process, you will also need to enter a 2 Factor Authentication code which helps to ensure that it is you logging in:
To learn more and set up your Authenticator apps, click here.
No, the 2FA code is only required when you login to the Mobile App. If you are not logged out, you can access the app using the passcode (4 digit code) or Face ID.
If you have forgotten your password, click 'Forget your Password' on the Internet Banking login page. You will get the username to your registered phone number and a temporary password will be sent to your registered email.
Yes, as a security measure you will be required to enter a 2FA code every time you login via browser.
If you need to update your registered email or contact number, click 'Update Contact Details' on the Internet Banking login page to proceed.
If you are currently abroad and require assistance with resetting your password, simply send us an SMS from your current mobile number to 7990200 or 9990200 and we will attend to you as soon as possible.
Scams happens more often than you may think and anyone can fall victim to a scam. Scammers are becoming more convincing and evolving their techniques day by day. We’re here to raise awareness to help you spot scams and protect yourself against them.