As communities across the world continue to face the impact of Covid-19, we at the Bank understand the challenges our customers are facing in this time of uncertainty.
We have introduced measures for our customers, both personal and business, to help navigate this situation together.
We have initiated more frequent cleaning and disinfecting of all of our premises, and hand sanitizers have been placed across our premises including offices, branches and ATMs.
From early on, we have been sending out regular notices to remind all employees to remain vigilant and to practice good personal hygiene. Employees who are pregnant or have pre-existing medical conditions have been reassigned from customer-facing roles as required. Employees who are not feeling well have been strongly recommended to stay home.
Across the Bank, tools and resources have been provided for employees to work from home and arrangements have been made for branch employees to work in shifts to provide essential services to customers.
Many of our customers are contacting us to get information on banking services and support measures for Covid-19.
As a result, our Contact Centre is experiencing a high number of calls at the moment and we may take longer than usual to answer all your calls. If you would like to contact us using this form and we will respond as soon as possible. Or if you prefer, you can send us an SMS at 7990200 or 9990200.
We encourage you to avoid branch queues and opt for our Mobile App and Internet Banking to make everyday transactions.
Fraudsters are using the Covid-19 pandemic to scam the public – don’t become a victim. They impersonate people, organisations and even hospitals to scam people in a variety of ways and this is only likely to increase. We need individuals and businesses to be fully aware and prepared.
If you are called by someone claiming to be from any agency, NEVER provide your personal details and card numbers.
Fraudsters may also attempt to obtain your internet banking details through scam emails. Do not click on any links or open any attachments from an email that appears suspicious.
Our recently introduced unsecured Working Capital Finance facility is for our business customers to help with short-term cash flow and working capital requirements.
Together with the Ministry of Tourism and Maldives Association of Tourism Industry (MATI), we have also introduced a short-term financing solution to support operational resorts and guesthouses.
From 12th July 2020, our branches and service centres will be open from 8.30am to 2pm for services not available via online or self-service banking.
Services via the following branches and service centres will be available via QueueBee app.
For services at our Account Opening Centre, Loan Centre, and Business Centres for loan and account opening services will be required to make prior appointments, available on the Appointment Portal. Appointments can be made the day before each working day, eg for Monday, appointments will be available for booking from 12am on Sunday via our appointment portal or by SMS.
The health and safety of our customers and staff is our utmost priority. We encourage our customers to continue to bank from home for everyday banking, and use services available online
Our Contact Centre is experiencing a high number of calls at the moment and we may take longer than usual to answer your calls. If you would like to contact us, please send us message via Mobile Banking App or Internet Banking. Or contact us using this form and we will respond as soon as possible. If you prefer, you can send us an SMS at 7990200 or 9990200.
While requests for services including loans will be processed during working days, we may take longer than usual to do so during the lockdown.