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Customer Service






Supporting you through COVID-19

Our Support for Our Customers

As communities across the world continue to face the impact of Covid-19, we at the Bank understand the challenges our customers are facing in this time of uncertainty.

We have introduced measures for our customers, both personal and business, to help navigate this situation together.

Our Employees and Customers'

Health and safety comes first

We have initiated more frequent cleaning and disinfecting of all of our premises, and hand sanitizers have been placed across our premises including offices, branches and ATMs.

From early on, we have been sending out regular notices to remind all employees to remain vigilant and to practice good personal hygiene. Employees who are pregnant or have pre-existing medical conditions have been reassigned from customer-facing roles as required. Employees who are not feeling well have been strongly recommended to stay home. 

Across the Bank, tools and resources have been provided for employees to work from home and arrangements have been made for branch employees to work in shifts to provide essential services to customers.

Thank you for your patience

Many of our customers are contacting us to get information on banking services and support measures for Covid-19.

As a result, our Contact Centre is experiencing a high number of calls at the moment and we may take longer than usual to answer all your calls. If you would like to contact us using this form and we will respond as soon as possible. Or if you prefer, you can send us an SMS at 7990200 or 9990200. 

Bank at home online

We encourage you to avoid branch queues and opt for our Mobile App and Internet Banking to make everyday transactions.

Be aware of scams

Fraudsters are using the Covid-19 pandemic to scam the public – don’t become a victim. They impersonate people, organisations and even hospitals to scam people in a variety of ways and this is only likely to increase. We need individuals and businesses to be fully aware and prepared.

Fraud calls 

If you are called by someone claiming to be from any agency, NEVER provide your personal details and card numbers.

Phishing Emails

Fraudsters may also attempt to obtain your internet banking details through scam emails. Do not click on any links or open any attachments from an email that appears suspicious.

Moratorium for loans and financing

As part of the Economic Recovery Plan to minimize the impact on individuals and businesses due to Covid-19, the Government announced a deferment of loan repayments for Bank of Maldives customers.

Customers who have personal, housing and business loans/financing are eligible to apply. Find more information about moratorium here

For Resorts and Large businesses

COVID-19 Recovery Scheme

As part of the government’s recovery plan due to the Covid-19 outbreak, we will be administering the Covid-19 Recovery Scheme for resorts and large businesses.

Find more information on Covid-19 Recovery Scheme.

For Businesses

Working Capital Finance

Our recently introduced unsecured Working Capital Finance facility is for our business customers to help with short-term cash flow and working capital requirements.

for Resorts and Guesthouses

Short-Term Financing

Together with the Ministry of Tourism and Maldives Association of Tourism Industry (MATI), we have also introduced a short-term financing solution to support operational resorts and guesthouses.

Helpful information