As communities across the world continue to face the impact of Covid-19, we at the Bank understand the challenges our customers are facing in this time of uncertainty.
We have introduced measures for our customers, both personal and business, to help navigate this situation together.
We have initiated more frequent cleaning and disinfecting of all of our premises, and hand sanitizers have been placed across our premises including offices, branches and ATMs.
From early on, we have been sending out regular notices to remind all employees to remain vigilant and to practice good personal hygiene. Employees who are pregnant or have pre-existing medical conditions have been reassigned from customer-facing roles as required. Employees who are not feeling well have been strongly recommended to stay home.
Across the Bank, tools and resources have been provided for employees to work from home and arrangements have been made for branch employees to work in shifts to provide essential services to customers.
Many of our customers are contacting us to get information on banking services and support measures for Covid-19.
As a result, our Contact Centre is experiencing a high number of calls at the moment and we may take longer than usual to answer all your calls. If you would like to contact us using this form and we will respond as soon as possible. Or if you prefer, you can send us an SMS at 7990200 or 9990200.
We encourage you to avoid branch queues and opt for our Mobile App and Internet Banking to make everyday transactions.
If you are not registered for Internet Banking, we have now introduced an easier way for you to register without visiting a branch. Just download this form, complete it, take a photo of the form and email it to [email protected]
Fraudsters are using the Covid-19 pandemic to scam the public – don’t become a victim. They impersonate people, organisations and even hospitals to scam people in a variety of ways and this is only likely to increase. We need individuals and businesses to be fully aware and prepared.
If you are called by someone claiming to be from any agency, NEVER provide your personal details and card numbers.
Fraudsters may also attempt to obtain your internet banking details through scam emails. Do not click on any links or open any attachments from an email that appears suspicious.
As part of the Economic Recovery Plan to minimize the impact on individuals and businesses due to Covid-19, the Government announced a deferment of loan repayments for Bank of Maldives customers.
Customers who have personal, housing and business loans/financing are eligible to apply. Find more information about moratorium here
As part of the government’s recovery plan due to the Covid-19 outbreak, we will be administering the Covid-19 Recovery Scheme for resorts and large businesses.
Find more information on Covid-19 Recovery Scheme.
Our recently introduced unsecured Working Capital Finance facility is for our business customers to help with short-term cash flow and working capital requirements.
Together with the Ministry of Tourism and Maldives Association of Tourism Industry (MATI), we have also introduced a short-term financing solution to support operational resorts and guesthouses.
No. Safeguarding the health and safety of our customers and employees remain our priority. All our branches and service centres remain closed and we encourage our customers to bank from home for everyday banking during the lockdown period enforced by the government.
Our Contact Centre is experiencing a high number of calls at the moment and we may take longer than usual to answer your calls. If you would like to contact us, and if you’re registered to internet banking, please log-in and send a message to us. Or Contact us using this form and we will respond as soon as possible. Or if you prefer, you can send us an SMS at 7990200 or 9990200.
You can use our ATMs for cash withdrawal and deposits. However, we encourage you to bank from home for everyday banking during the lockdown period using Internet Banking, Mobile Banking or MobilePay.
While requests for services including loans will be processed during working days, we may take longer than usual to do so during the lockdown.