Security feature to block access to your cards and Internet Banking in emergencies
The ‘Kill Switch’ is a single action which allows customers to immediately log out of all active Internet and Mobile Banking sessions as well as freeze their cards in case of scams, preventing any further transactions from taking place.
The feature, available on the Internet Banking login page and Mobile Banking app, is a self-service function which can be activated by customers without contacting the Bank.
If you decide to activate the Kill Switch feature, your cards and Internet Banking will immediately freeze. This function must be used in emergency situations when it is absolutely necessary.
To activate Kill Switch via Internet Banking
Step 1: Go to Internet Banking Login Page from the Bank’s website
Step 2: Click 'Kill Switch'
Step 3: Enter ID Card/Passport number
Step 4: Enter OTP to confirm
To activate Kill Switch via Mobile Banking
Step 1: Logout from your Mobile Banking account
Step 2: Click 'Log in' and tap on 'Kill Switch'
Step 3: Enter ID Card/Passport number
Step 4: Enter OTP to confirm
You will only be able reactivate your Internet Banking and cards following a stringent verification process through the Contact Centre by calling 3330200 or by visiting the nearest branch.
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