We've created templates for you to copy and paste when requesting for a service. Please make sure to include the details required in the brackets.
To send a request, log-in to Internet Banking and click on the message icon.
1. Request to change primary account permanently:
Please change the primary account of my [card name, eg. Mastercard debit card] to my [account number, eg. USD account 7701XXXXXXXXX] permanently.
2. Request to change primary account temporarily, for a maximum of 1 month:
Please change the primary account of my [card name, eg Mastercard debit card] to my [account number, eg. USD account 7701XXXXXXXXX] temporarily from [start date] to [end date].
3. Request to replace existing credit or debit card:
Please replace my existing [AMEX/ VISA /MasterCard– CREDIT/ DEBIT] with a new card. I would like to collect it from [Branch Name – if in Male’, please write Customer Service Centre]
4. Request for an account statement or a card statement
Please send me my bank statement from [start date] to [end date] of my [account / card [account number / card type for credit cards].
The purpose for the statement is [explain purpose, eg. visa application]
The account number to be charged for the statement is [7701XXXXXXXXX].
I would like the statement to be emailed to me at [email address].
Please note the following:
5. Request to link an additional account to your card
Please link my account [7701XXXXXXXXX] with my card [Card type, eg Mastercard debit]
Please make this my [Primary/Secondary] account of this card.
6. Request to send card to an overseas address
Please post my card to my address abroad. My details are as follows:
ID card number :
Current contact number abroad :
Card type [Amex / Visa/MasterCard, Credit / Debit]
Postal address with post code :
Courier Type: DHL
The account charges should be debited from [7701XXXXXXXXX]
Please post my to my address mentioned above. I will bear all charged if the package gets returned.