Here are some common scenarios which will help you spot fraudulent activities and stay safe.
You have noticed unauthorized or unusual activity on your account
- Any unauthorized transaction on your account statement can be reported to us. You must inform us immediately and no later than 30 days after the date of the account statement about any suspected unauthorized transaction.
Our customer service team is available 24 hours, 7 days a week to assist you
You have received a suspicious email
- If you receive an email claiming to be from Bank of Maldives asking to login to verify your username or password, do not click the links or open any attachments. This may be a phishing email, delete such emails from your inbox to ensure your safety.
You have received a suspicious SMS
- These messages may have clickable links which may infect your computer or mobile phone with a virus, or redirect you to a false BML page that looks like our Internet Banking log in page that can capture your username and password. If you receive any suspicious SMS, do not click any links.
You can also reach us via Facebook, Twitter or LiveChat to confirm if we sent any SMS to you.
You have received a suspicious call
- If you receive a suspicious call from someone representing Bank of Maldives, always know that we will never call from a mobile number and ask for your personal information. Fraudsters will call from mobile phones or masked numbers. They may have some of your personal information and sound like our Customer Service staff.
If you’re unsure that the call is from Bank of Maldives, you call reach us at 3330200 or request us to call you back via Facebook, Twitter or LiveChat.
You have received a call from someone pretending to be your friend
- A common tactic fraudster use if by calling and pretending to be a friend in need of money. They may wait for you to name the person and act like they know you before requesting to send money or ask you to withdraw money sent to your account. In case you’re unsure, you can check the account name via internet or mobile banking before making any transactions.
USD sale via social media
- Fraudster post ads on social media, Viber and Telegram groups about USD sales. Do not engage in any activities if you do not know the person as they may trick you into sending money to them and never return US dollars to you. Always ensure that foreign exchange transactions are carried out through parties that have a valid license from MMA.
Promotional stories in the name of other institutes
- It is common to see promotional posts seeking help or in the name of institutes on social media. To be safe, ensure you’re sending money to the correct account number.
Hacking your email or social media accounts
- To avoid your email and social media accounts from being hacked, use a strong password and never share your password with any third party.
Log in credentials being compromised
- Never share your password or login details with anyone. Fraudsters often get access to your account by resetting your email in order to access your internet or mobile banking. Check your notifications. BML will send Internet Banking login notifications to your registered email for every login. Change your password as soon as possible if you receive a notification that you do not recognize or if you think your credentials could be compromised.
- Scams using online trading platforms are often promoted online and via social media channels. You may initially receive some returns creating an impression that trading is successful but the returns stop and you may face huge financial loss.
Sale and purchase of merchandize and services
- When purchasing goods or paying for a service, ensure that you’re purchasing goods from a trusted website (look for ‘https:’ and a padlock icon). If it is too good to be true, think again!