Helping you to stay safe

Your security is our top priority we take great care to protect our customers from any fraudulent activities which may occur during day to day banking.

What to look for

Never click on any links in an email from an unknown source.
Never go to an online banking website or another log on page from a link in an email.
Always use your bank’s website link directing to internet banking and log out after every session.
Never share any personal or financial information about you, your friends or family.
Your card and email details maybe stored on some website if you shop online. Always keep an eye on your transaction history and report anything suspicious as soon as possible. Navigate directly to an online store using your web browser, rather than by clicking an email or social media link.
Avoid using public networks, such as free Wi-Fi networks. Never shop or bank online using public Wi-Fi.
Your phone is your wallet. Secure your phone with a strong passcodes or with fingerprint/face detection.
Always keep an eye for notifications sent by the Bank. Push notifications are sent for funds received and transferred as well as log in details

Common scenarios

Here are some common scenarios which will help you spot fraudulent activities and stay safe.

You have noticed unauthorized or unusual activity on your account

Any unauthorized transaction on your account statement can be reported to us. You must inform us immediately and no later than 30 days after the date of the account statement about any suspected unauthorized transaction.

Our customer service team is available 24 hours, 7 days a week to assist you

You have received a suspicious email

If you receive an email claiming to be from Bank of Maldives asking to login to verify your username or password, do not click the links or open any attachments. This may be a phishing email, delete such emails from your inbox to ensure your safety.

You have received a suspicious SMS

These messages may have clickable links which may infect your computer or mobile phone with a virus, or redirect you to a false BML page that looks like our Internet Banking log in page that can capture your username and password. If you receive any suspicious SMS, do not click any links.

You can also reach us via Facebook, Twitter or LiveChat to confirm if we sent any SMS to you.

You have received a suspicious call

If you receive a suspicious call from someone representing Bank of Maldives, always know that we will never call from a mobile number and ask for your personal information. Fraudsters will call from mobile phones or masked numbers. They may have some of your personal information and sound like our Customer Service staff.

If you’re unsure that the call is from Bank of Maldives, you call reach us at 3330200 or request us to call you back via Facebook, Twitter or LiveChat.

You have received a call from someone pretending to be your friend

A common tactic fraudster use if by calling and pretending to be a friend in need of money. They may wait for you to name the person and act like they know you before requesting to send money or ask you to withdraw money sent to your account. In case you’re unsure, you can check the account name via internet or mobile banking before making any transactions.

USD sale via social media

Fraudster post ads on social media, Viber and Telegram groups about USD sales. Do not engage in any activities if you do not know the person as they may trick you into sending money to them and never return US dollars to you. Always ensure that foreign exchange transactions are carried out through parties that have a valid license from MMA.

Promotional stories in the name of other institutes

It is common to see promotional posts seeking help or in the name of institutes on social media. To be safe, ensure you’re sending money to the correct account number.

Hacking your email or social media accounts

To avoid your email and social media accounts from being hacked, use a strong password and never share your password with any third party.

Log in credentials being compromised

Never share your password or login details with anyone. Fraudsters often get access to your account by resetting your email in order to access your internet or mobile banking. Check your notifications. BML will send Internet Banking login notifications to your registered email for every login. Change your password as soon as possible if you receive a notification that you do not recognize or if you think your credentials could be compromised.

Online trading

Scams using online trading platforms are often promoted online and via social media channels. You may initially receive some returns creating an impression that trading is successful but the returns stop and you may face huge financial loss.

Sale and purchase of merchandize and services

When purchasing goods or paying for a service, ensure that you’re purchasing goods from a trusted website (look for ‘https:’ and a padlock icon). If it is too good to be true, think again!