Internet Banking BML Rewards Kindly by BML USD Booking Merchant Portal

Fraud prevention

Helping you to stay safe

Your security is our top priority. We take great care to protect our customers and ask you to be cautious too.


Know fraud when you see it

Here are some common scenarios to help you spot fraudulent activities and stay safe.

Any unauthorized transaction on your account statement can be reported to us. You must inform us immediately and no later than 30 days after the date of the account statement about any suspected unauthorised transactions.

Our customer service team is available 24 hours, 7 days a week to assist you.

If you receive an email claiming to be from Bank of Maldives asking to login to verify your username or password, do not click the links or open any attachments. Delete such emails from your inbox to ensure your safety.

These messages may have clickable links which may infect your computer or mobile phone with a virus, or redirect you to a false BML page that looks like our Internet Banking log in page that can capture your username and password. If you receive anything that looks suspicious, do not click any links.

You can also reach us via Facebook, Twitter or LiveChat to confirm if we sent any SMS to you.

If you receive a suspicious call from someone representing Bank of Maldives, always know that we will never call and ask for your account, card or personal information. Fraudsters often call from mobile phones or masked numbers. They seem like they have your personal information and imitate our Customer Service staff.

If you’re unsure that the call is from Bank of Maldives, you call reach us at 3330200 or request us to call you back via Facebook, Twitter or LiveChat.

A common tactic fraudsters use is to call and pretend to be a friend in need of money. They may wait for you to name the person and act like they know you before requesting to send money or ask you to withdraw money sent to your account. In case you’re unsure, you can check the account name via internet or mobile banking before making any transactions.

It is common to see promotional posts seeking help in the name of institutions on social media. To be safe, ensure you’re sending money to the correct account number.

To avoid your email and social media accounts from being hacked, use a strong password and never share your password with a third party.


Common fraud tactics

Fraudulent calls

Fraudsters will call from mobile phones or masked numbers, pretending to be from Bank of Maldives. They may have some of your personal information and sound like our Customer Service staff.

We will never call and ask for such details. So if you are contacted, NEVER provide your personal details such as your card numbers, CVC/CVV numbers, PIN, OTP, Mobile Banking App password, Internet Banking password or username.


Scam SMS

There are instances where Bank of Maldives will send an SMS to update customers with information such as renewed card or returned cheque collection. Fraudsters may send hoax messages that appear to come from us, in order to trick you into revealing your card details.

These messages may have clickable links which may infect your computer or mobile phone with a virus, or redirect you to a false BML page that looks like our Internet Banking log in page that can capture your username and password.

If you receive such an SMS, NEVER reply or click the links. NEVER provide your personal details such as your card numbers, CVC/CVV numbers, PIN, OTP, Mobile Banking App password, Internet Banking password or username.


Phishing emails

If you receive an email claiming to be from Bank of Maldives asking to login to verify your username or password, do not click the links or open any attachments. Fraudsters can get your internet banking details username and password through scam emails.

If you receive such an email, NEVER click the links, and NEVER provide your personal details such as your card numbers, CVC/CVV numbers, PIN, OTP, Mobile Banking App password, Internet Banking password or username.


How can you protect yourself?

We are consistently working to keep your accounts and information secure. To ensure your safety, we need your help too.

You can update your personal information via internet or mobile banking. Create strong passwords for internet or mobile banking

A strong password should contain at least 15 characters, it should consists of both numbers, letters and special symbols. Do not use passwords that are common or easily identifiable such as birthdays, family names, phone numbers etc.

You can enable biometrics for mobile banking and avoid using the pass cord.

To keep your accounts secure, we have created the following options to automatically log you out if you remain inactive for a given period when you exit the app.

- Immediately after exiting the app

- After 1 minute of inactivity

- After 5 minutes of inactivity

You can go to Dashboard on the app and select Settings and proceed to Auto-lock option to choose.

Keep your phone, tablets and computer up to date and password protected. Do not log on to internet banking and leave your devices unattended.


Steps to take