Customer Service

How to Raise a Concern Regarding Our Service

Our Commitment

We are committed to providing you with excellent customer service and we know that at times things can go wrong. If you are not entirely satisfied with any aspect of our service, please let us know and we will attend to your concerns as quickly as possible. We welcome your feedback so that we can improve the services we offer.

How to Log a Complaint With Us

You can log a complaint with us in any one of the following ways.

  • Call our Call Centre at 3330200
  • Send a text message to 7990200 or 9990200
  • Send an email to [email protected]
  • Post or send a message to our Facebook or Twitter pages
  • Or you can log a complaint at any of our branches across the country. If you are a corporate or business customer, you may prefer to contact your relationship manager

How We Will Attend to Your Complaint

We will acknowledge your complaint within two working days. Our target resolution date, which will depend on the nature and complexity of your complaint, will be communicated to you with this acknowledgement. If for some reason we are not able to meet this target, you will be notified about the delay and you will be kept updated during the complaint resolution process.

Escalating a Complaint

If you are not satisfied with the solution provided to your complaint or how your complaint has been handled, you can escalate your grievance to any one of the following.

Moosa Nimal

Head of Retail Banking
Phone: +960 3015313
Email: [email protected]

Kuldip Paliwal

Director of Business
Phone: +960 3330183
Email: [email protected]

Mohamed Shareef

Deputy CEO & Operations Director
Phone: +960 3330199
Email: [email protected]