Customer Service

Got a query in relation to our services?

Our customer service team is available 24 hours, 7 days a week to assist you.

Call us

Please call 3330200.

Our customer service team is available 24 hours 7 days a week to assist you.

Send SMS

7990200 or 9990200

Send us a text message with your query and

ID card number

Email us

[email protected]

Mail us your queries and details with ID card number


You can post comments or queries on our Facebook page for any assistance.

Like us on Facebook.


Have a query or comment about any of our products or services? Send us a tweet.

Follow us on Twitter.


Watch promotional and informational videos of our products and services.

Visit our YouTube channel

How to Raise a Concern Regarding Our Service

We are committed to providing you with an excellent customer service and we know that at times things can go wrong.

If you are not entirely satisfied with any aspect of our service, please let us know and we will attend to your concerns as quickly as possible.

We welcome your feedback so that we can improve the services we offer.

Click here to find out how to raise a concern with us.

Need to contact a branch?

Our branches are open from 8:30am to 2:00pm, Sundays to Thursdays (except public holidays).

Keep Your Accounts Safe

  • You can keep track of your account and finances easily through Internet Banking and Mobile App.
  • Be sure to keep your contact number, address and email updated to avoid missing important alerts. You can request to update your contact details via Internet Banking mail or by submitting “Customer Information form” to any BML branch.
  • Be aware of phishing emails and fraudulent calls targeted to obtain your personal details such as internet banking login ID’s, personal email addresses, passwords, etc..
    We will never ask you to share your details via email. Customers should only log in to Internet Banking via our Mobile App, website or by typing the URL on the browser. If your wish to reset your Internet Banking Username or password, just email your issue & details to [email protected] for assistance! Never share your Card PIN or Internet Banking username and password with anyone, including friends and family.
  • You can change your existing PIN of your Visa and Amex Card through BML ATMs. PIN change feature is available for new Cards, replaced Cards and Cards with new PINs issued after 10th October 2013.
  • You will receive a SMS from us when your Debit or Credit Card is ready for collection. Please visit the branch mentioned in the SMS to collect your Card during banking hours. If you would like to collect your Card from another branch, please inform us through Internet Banking or submit a letter to the nearest BML branch.