Customer Service

Foreign currency support to Maldivians

We provide foreign currency support to Maldivians traveling abroad for medical and education purposes based on US Dollars allocated to the Bank by the Maldives Monetary Authority (MMA).

The eligibility criteria for these requests are set in line with MMA’s guidelines.

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Contact us

Complete the form below to get in touch with us

Call us

Send SMS

Send an SMS to 7990200 or 9990200 with your query and ID card number

Sending requests via Internet Banking

We've created templates for you to copy and paste when requesting for a service via Internet Banking.

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Chat with Aaya

Aaya is an intelligent chatbot available 24-hours through our website, Facebook Messenger, Viber and WhatsApp. With its ability to respond in both Dhivehi and English, Aaya will be able to provide answers to your queries in real time, and transfer to a customer service agent whenever required.

Scan the QR code to learn more.

Daily Limits

ATM Withdrawal Limit

For MVR accounts: MVR 25,000 per day
For USD accounts: USD 1,600 per day

ATM Cash deposit Limit

Personal accounts: MVR 100,000 per day
Business accounts: MVR 500,000 per day

ATM Transfer Limit

Transfer to own accounts: MVR 500,000
Transfer to third parties: MVR 50,000

Customer Daily withdrawal Limit

Customer’s can withdraw up to MVR 200,000 (equivalent in all currencies) per day from all channels (ATM, Branch & POS)

Internet Banking Transfer Limit

Transfer up to MVR 200,000 per day for personal banking customers (if Personal Information Form is updated)
Transfer limit will be set as MVR 50,000 (if Personal Information Form is not updated)
For businesses, limits will be based on individual limits assigned to nominees.

MobileApp (Digital Wallet)

Description	Daily Limit	Daily count
Purchases	MVR 50,000	10 transactions (NFC) 10 transactions (Non NFC)
Send Money	MVR 15,000	50 transactions
Top Up	MVR 50,000	20 transactions
International Money Transfer	USD 3,000	5 transactions

Credit facilities repayment dates

Repayments for unsecured facilities, including Lui Loans and Personal Financing, are automatically deducted from the settlement account on the 7th of every month. However, if the 7th falls on a holiday, the repayment will be deducted on the last working day prior to the 7th.
Repayments for secured facilities are automatically deducted from the settlement account on the last day of every month. However, if the last day of the month falls on a holiday, the repayment will be deducted on the last working day before the end of the month.

How do I make a complaint?

We’re sorry that you’re not happy with the service you received. Your feedback is important to us to address and improve our services.

You can log a complaint with us in any of the following ways:

If you’re registered to internet banking, please log-in and send a message to us. Or Contact us using form above
Call our Contact Centre at 3330200
Send a text message to 7990200 or 9990200
Send a message to our Facebook or Twitter pages
Log a complaint at any of our branches across the country. If you are a corporate or business customer, you may prefer to contact your Relationship Manager

We will never ask for your account or card details

Be aware of phishing emails and fraudulent calls targeted to get your personal details such as internet banking login IDs, personal email addresses or passwords.

We will never ask you to share your details. Customers should only log in to Internet Banking via our Mobile App, our website or by typing the https://www.bankofmaldives.com.mv/internetbanking/ on the browser.

Never share your Card PIN or Internet Banking username and password with anyone, including friends and family.

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Keep Your Accounts Safe

Be sure to keep your contact number, address and email updated to avoid missing important alerts. You can request to update your contact details via Internet Banking or by submitting a Personal Information Form to any of our branches.

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