Customer Service

Daily Limits

ATM Withdrawal Limit

For MVR accounts: MVR 25,000 per day
For USD accounts: USD 2,000 per month (maximum USD 1,600 per day)

ATM Cash deposit Limit

Personal accounts: MVR 100,000 per day
Business accounts: MVR 500,000 per day

ATM Transfer Limit

Transfer to own accounts: MVR 500,000
Transfer to third parties: MVR 50,000

Customer Daily withdrawal Limit

Customer’s can withdraw up to MVR 200,000 (equivalent in all currencies) per day from all channels (ATM, Branch & POS)

Internet Banking Transfer Limit

Transfer up to MVR 200,000 per day for personal banking customers (if Personal Information Form is updated)
Transfer limit will be set as MVR 50,000 (if Personal Information Form is not updated)
For businesses, limits will be based on individual limits assigned to nominees.

MobileApp (Digital Wallet)

Description	Daily Limit	Daily count
Purchases	MVR 50,000	10 transactions (NFC) 10 transactions (Non NFC)
Send Money	MVR 15,000	50 transactions
Top Up	MVR 50,000	20 transactions
International Money Transfer	USD 3,000	5 transactions

Service update

View details of our planned maintanance

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Changes to our services

For your convenience, we are always continuing to make positive changes and improvements to our services.

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How do I make a complaint?

We’re sorry that you’re not happy with the service you received. Your feedback is important to us to address and improve our services.

You can log a complaint with us in any of the following ways:

If you’re registered to internet banking, please log-in and send a message to us. Or Contact us using form above
Call our Contact Centre at 3330200
Send a text message to 7990200 or 9990200
Send a message to our Facebook or Twitter pages
Log a complaint at any of our branches across the country. If you are a corporate or business customer, you may prefer to contact your Relationship Manager

We will never ask for your account or card details

Be aware of phishing emails and fraudulent calls targeted to get your personal details such as internet banking login IDs, personal email addresses or passwords.

We will never ask you to share your details. Customers should only log in to Internet Banking via our Mobile App, our website or by typing the https://www.bankofmaldives.com.mv/internetbanking/ on the browser.

Never share your Card PIN or Internet Banking username and password with anyone, including friends and family.

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Keep Your Accounts Safe

Be sure to keep your contact number, address and email updated to avoid missing important alerts. You can request to update your contact details via Internet Banking or by submitting a Personal Information Form to any of our branches.

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