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Customer Service

Our customer service team is available 24 hours, 7 days a week to assist you.

Changes to our services

For your convenience, we are always continuing to make positive changes and improvements to our services.  

How do I make a complaint?

We’re sorry that you’re not happy with the service you received. Your feedback is important to us to address and improve our services.

You can log a complaint with us in any of the following ways:

We will never ask for your account or card details

Be aware of phishing emails and fraudulent calls targeted to get your personal details such as internet banking login IDs, personal email addresses or passwords.

We will never ask you to share your details. Customers should only log in to Internet Banking via our Mobile App, our website or by typing the on the browser. 

Never share your Card PIN or Internet Banking username and password with anyone, including friends and family.

Sending requests via Internet Banking

We've created templates for you to copy and paste when requesting for a service via Internet Banking.

Keep Your Accounts Safe

Be sure to keep your contact number, address and email updated to avoid missing important alerts. You can request to update your contact details via Internet Banking or by submitting a Personal Information Form to any of our branches.