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Customer Service





11th February 2021

Payment confirmation through third party websites

English Dhivehi

It has come to our attention that some customers are using third party websites to confirm transactions. These websites including attempt to use the Bank’s Internet Banking platform to receive third party transfer confirmations. Customers are initially asked to provide their personal information such as name, contact number and account number. Once a confirmation code is received, customers are required to enter Internet Banking username and password.

We advise our customers not to use Internet Banking credentials on external sites or share these details with anyone. We further advise customers not to use these websites for payment confirmation. Customers can use their Internet Banking or Mobile App to confirm transactions.

At Bank of Maldives, we take the responsibility of protecting customers’ personal information very seriously and several security measures have been put in place to protect customer information against unauthorized access, theft or general misuse. When customers voluntarily share personal credentials with third parties, this breaches controls which have been established to maintain personal information confidentiality.

We urge customers not to share personal banking information with anyone. We will continue to monitor such websites and will take necessary measures to mitigate any risks to our customers.