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Customer Service






Services via branches and centres

All services through our branches and services centres  will be appointment-based and provided in line with social distancing measures announced by HPA.

5th - 9th July 2020

Opening hours

From 5th - 9th July, all our branches and service centres will be open from 8:30 am to 2:00 pm.

Selected branches and  service centres in Male’ City will be open through pre-booked appointments, for services not available via online or self-service banking:

Services provided via branches and service centres

The following services not available via online or self-service banking will be provided through branches and service centres in Male’ city.


1. Transaction services not available via Self-Service Banking ATMs

2. Verification of applications which requires customers to visit the branch

3. Cheque book application and collection

4. Returned cheque collection

5. Bank guarantees

Note: In addition to the above, Card collection and account opening services will be available from Hulhumale’, Villimale’ Branch and BML Islamic Branch. Islamic Branch will also accept personal and business financing applications  

Account Opening Centre

Loan Centre 

Note: Lui express and Lui micro loan application is accepted online via internet banking

Business Centres

How to make an appointment

Appointments can be made the day before each working day, eg for Monday, appointments will be available for booking from 12am on Sunday via our appointment portal or by an SMS.

Once an appointment is successfully made, you will receive an SMS with your appointment time to visit the Bank.

For SMS appointment requests, send an SMS to 455 with the following details, making sure each information is typed in a new line:


       Ahmed Ali

Branch/Service CentreCode
Customer Service CentreCSC
Main BranchMBR
Hulhumale BranchHBR
Villimale’ BranchVBR
BML Islamic BranchIBR
Account opening CentreAOC
BML Loan CentreBLC
Hulhumale’ Business CentreHBC
Male’ Business CentreMBC

Guidelines when visiting us

To ensure the safety of our customers and our staff, temperature will be taken for all staff and customers coming into Customer Service Centre. 

When visiting us, customers are required to:  

Card delivery for elderly and vulnerable customers

As an added precautionary measure to minimize the risk of exposure to COVID-19, elderly customers and people with disabilities will not be required to visit the bank to collect cards. 

To request for card delivery, please send an SMS to 7990200 or 9990200 with your ID Card number"Card Delivery"

Our staff will be in contact with the customer to make arrangements to deliver the cards. During these visits, for the safety of the customer and our staff card will only be delivered to the ground floor of the house/apartment.

card collection

Useful information