All services through our branches and services centres will be appointment-based and provided in line with social distancing measures announced by HPA.
From 5th - 9th July, all our branches and service centres will be open from 8:30 am to 2:00 pm.
Selected branches and service centres in Male’ City will be open through pre-booked appointments, for services not available via online or self-service banking:
The following services not available via online or self-service banking will be provided through branches and service centres in Male’ city.
1. Transaction services not available via Self-Service Banking ATMs
2. Verification of applications which requires customers to visit the branch
3. Cheque book application and collection
4. Returned cheque collection
5. Bank guarantees
Note: In addition to the above, Card collection and account opening services will be available from Hulhumale’, Villimale’ Branch and BML Islamic Branch. Islamic Branch will also accept personal and business financing applications
Account Opening Centre
Note: Lui express and Lui micro loan application is accepted online via internet banking
Appointments can be made the day before each working day, eg for Monday, appointments will be available for booking from 12am on Sunday via our appointment portal or by an SMS.
Once an appointment is successfully made, you will receive an SMS with your appointment time to visit the Bank.
For SMS appointment requests, send an SMS to 455 with the following details, making sure each information is typed in a new line:
|Customer Service Centre||CSC|
|BML Islamic Branch||IBR|
|Account opening Centre||AOC|
|BML Loan Centre||BLC|
|Hulhumale’ Business Centre||HBC|
|Male’ Business Centre||MBC|
To ensure the safety of our customers and our staff, temperature will be taken for all staff and customers coming into Customer Service Centre.
When visiting us, customers are required to:
As an added precautionary measure to minimize the risk of exposure to COVID-19, elderly customers and people with disabilities will not be required to visit the bank to collect cards.
To request for card delivery, please send an SMS to 7990200 or 9990200 with your ID Card number
Our staff will be in contact with the customer to make arrangements to deliver the cards. During these visits, for the safety of the customer and our staff card will only be delivered to the ground floor of the house/apartment.
You will receive an SMS to your registered contact number once your card is ready for collection. You can also send an SMS to ensure your card is ready. If your card is not ready for collection, we will send you a message when your card is ready.
You can send an SMS again before the beginning of the next working day to get an appointment. As we are adhering to the guidelines issued by HPA on social distancing for the safety of everyone, we may face delays in arranging appointments as we are able to attend to limited customers per day. We request your patience during this time.
You will have to book an appointment again for another day