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Supporting you through COVID-19

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Working hours during Ramazan

Our Branches and Service Centres will be opened from 09:30am to 12pm during Ramadan 1442 and the first seven days of Shawwal 1442.

Self-Service Banking Centres across the country will continue to provide deposit, withdraw and transfer services 24 hours a day. Cash Agents on inhabited islands will also be available to provide basic banking services to customers during Ramazan.

Thank you for your patience

We continue to prioritize the safety of customers and staff while providing essential banking services. To comply with workplace safety guidelines issued by HPA, we have taken measures such as working from home, limiting physical office visits and working in split teams.

With a number of teams working from home and on a shift basis due to the impact of Covid-19, we are currently facing delays in our services, including in processing international transfers.  

Please bear with us while we work to process these requests. We thank you for your patience.

Branches and Service Centres in Male' City

Online tokens via QueueBee

You can request for tokens for our services which are not available via ATM or online channels through the QueueBee app. Check number of customers ahead via online before visiting a branch. Online tokens will be available from 09:30am to 12pm on banking days via the app.

Debit and Credit Card

New card limits for foreign transactions

With the significant reduction in foreign currency inflow to the country we have decided to take immediate steps to ensure we can continue to support essential dollar requirement for key imports and overseas medical and education payments.

COVID-19 Recovery Scheme

Extension of grace period

Customers can apply for the extension via email to [email protected]

Book an appointment

For services at our Account Opening Centre, Loan Centre, and Business Centres (for loan and account opening services) prior appointments will be required.

For more information please visit here

Internet Banking

Introducing Digital PIN

You can now set a new PIN or change your current PIN for personal cards instantly and conveniently through Internet Banking

Card collection

Our Customer Service Centre will be open from 8:30 am to 2:00 pm to provide card collection service via QueueBee tokens.

Banking services available online

The following services will be provided online.

Do your banking at home

Our Mobile Banking App is a convenient, easy-to-use and secure mobile banking App to manage your banking anytime, anywhere.

  • Monitor and control your accounts
  • Send and receive money
  • Make Payments

View details on applying for internet and mobile banking.