Maldives Internet Banking® Terms & Conditions
||Features and benefits of Maldives Internet Banking®
||Definitions and Interpretation
||Getting started using Maldives Internet Banking
||Features and benefits of Transfers
||Features and benefits of Payments
||Features and benefits of BillPAY®
||Significant risks associated with Maldives Internet Banking and BillPAY
||Status and availability of Information
||Availability and variation to these conditions
||Fees and Charges
||Value Limits and Cut Off Times
||Maldives Internet Banking Security Advice
Terms and Conditions
The following Terms and Conditions govern your use of the Maldives Internet Banking® service offered by Bank of Maldives Plc, 11 Boduthakurufaanu Magu, Male' 20094, Republic of Maldives. By using Maldives Internet Banking, you agree to these Terms and Conditions. You may print this document for your files or you can request a copy by postal mail by calling our Customer Services at at (+960) 3330200 or sending an SMS to (+960) 7990200/ (+960) 9990200, available 24 hours a day, 7 days a week.
1 Features and benefits of Maldives Internet Banking
Maldives Internet Banking is a secure, convenient and an easy-to-use service to access your accounts with Bank of Maldives, 24 hours a day, 7 days a week, and which lets you carry-out banking at a time and place that suits you. By using Maldives Internet Banking, you will be able to:
- Check your Bank of Maldives account balances and transactions.
- View your last 10 debits and credits.
- View your account history and credit card history for last twelve months.
- View status of cheques issued and request for a stop payment of a cheque that is not yet paid.
- Transfer funds internally between your Bank of Maldives current, savings accounts or from credit card accounts to your current or savings accounts.
- Make payments to your Bank of Maldives loan accounts from your current or savings accounts.
- Make payments to your Bank of Maldives credit cards from your current or savings accounts.
- Make payments to current or savings accounts of other Bank of Maldives Account Holders.
- Pay bills using BillPAY®
- Apply for Maldives Mobile Banking® Service
- Manage Maldives Mobile Banking® Alerts
- Recharge your Prepaid Mobile Phone
- Make Payment to accounts held at other banks in Maldives
- Make international payments to accounts held at overseas banks outside of the Maldives
- Arrange for regular periodic payments (Standing Orders).
- Request issuance of a new cheque book.
- Request a copy of your last account statement.
- Upload a payroll file.
- Send and receive email to and from the Bank of Maldives.
- Activate your new Bank of Maldives debit card or credit card.
- Report your Bank of Maldives debit card or credit card as lost or stolen.
- Print or save a receipt for every transaction.
2 Definitions and Interpretation
For the purpose of these Terms and Conditions:
"Application Form" means a form in which an Account Holder may subscribe for Maldives Internet Banking and where a Business Customer may, if required, nominate Nominees to have prescribed levels of access to the Business Customer’s accounts through the Nominees’ own User ID and Passwords, and where a Business Customer may also request Dual Authorisation;
"Access Codes" means any one or more of your User ID, Password, Security Code, Token Code, Token PIN, and any other code we provide from time to time to a User, and which enables the User to gain access to or use Maldives Internet Banking;
"Account Holder" means the individual person(s) or a company in whose name an account with the Bank of Maldives is registered as the owner of the account and who is responsible for all transactions on the account;
"Authoriser" means the Nominee to whom a Business Customer has given authority to approve a Maldives Internet Banking operation, such as Payment, after it was initiated by an Initiator;
"Bank of Maldives" means Bank of Maldives Plc, duly registered in the Republic of Maldives as a licensed banking institution under registration number C-22/1982, having its Head Office at 11,Boduthakurufaanu Magu, MalÃ© 20094, Republic of Maldives.
"Bank" or "the Bank" means Bank of Maldives Plc and its subsidiaries;
"Banking Business Day" means any day in the Republic of Maldives on which banks are open for business, and which specifically excludes weekends, public holidays and bank holidays;
"Biller" means an organisation participating in BillPAY and wishing to receive Payments via BillPAY;
"BillPAY" means an electronic payments scheme whereby an Account Holder may be able to make Payments to Billers;
"Business Customer" means an Account Holder that is a company, organisation or a firm who uses Maldives Internet Banking as a business,and who may also require Dual Authorisation functions;
"Dual Authorisation" means a process by which a Business Customer may appoint an Initiator and an Authoriser to perform certain operations under Maldives Internet Banking;
"EFT" means Electronic Funds Transfer pursuant to the EFT Guidelines;
"EFT Guidelines" mean the Guidelines on Consumer Protection on Electronic Funds Transfers issued by the Maldives Monetary Authority pursuant to Section 4 and Section 36 of the Maldives Monetary Authority Act 1981;
"Initiator" means the Nominee authorised by a Business Customer to initiate an operation under Maldives Internet Banking, and where the operation also requires authorisation by an Authoriser prior to operation completion;
"International Payment" means the transfer of value or monies from an Account Holder's Bank of Maldives account to a beneficiary bank account held outside of the Republic of Maldives;
"Maldives Internet Banking" is a service provided by Bank of Maldives whereby an Account Holder or Nominee can use a computer or other device to connect to the Bank of Maldives via the Internet and obtain information about the Account Holder's Bank of Maldives accounts, and carry out a range of transactions;
"Nominee" means a person authorised by a Business Customer on an Application Form to operate Maldives Internet Banking on that Business Customer's account;
"Password" means a confidential alphanumeric containing a number of characters provided by the Bank of Maldives, which may subsequently be changed by the user;
"Payment(s)" means the transfer of value or monies from an Account Holder's Bank of Maldives account to:
1. an account of a third party where the third party account is held with the Bank of Maldives, including BillPAY;
2. an account held by the Account Holder or someone else at another bank in the Maldives or at an overseas bank that accepts such payments;
"Standing Order" means a Payment as defined above, but excludes transfer to an overseas bank outside of the Maldives, and is an instruction from you to debit your account(s) a fixed amount on specified dates;
"Security Code" means an access code used to log in to Maldives Internet Banking. For Standard Plan Users, the Security Code is a confidential alphanumeric code provided by the Bank of Maldives, which may subsequently be changed by the user. For Premium Plan Users, the Security Code consists of two parts. The first part is the Token Code (generated by the Security Token) and the second part is the Token Pin, which together comprise the Security Code for Premium Plan Users;
"Security Token" means a physical device provided by the Bank, which generates a new random and unpredictable Token Code for every login, which is to be used in conjunction with a Token PIN;
"Terms and Conditions" means these Terms and Conditions as may be amended by the Bank of Maldives from time to time in its discretion;
"Token Code" is a random and unpredictable alphanumeric generated by the Security Token for every login to Maldives Internet Banking, which is to be used in conjunction with the Token PIN;
"Token PIN" means a confidential 4 digit numeric provided by the Bank of Maldives, which may subsequently be changed by the user. The Token PIN is to be used in conjunction with the Token Code;
"Token Serial Number" means the unique serial number stamped onto the reverse of the Security Token;
"User" means each Account Holder or Nominee to whom separate Access Codes are provided to use Maldives Internet Banking;
"User ID" means a unique code assigned to an Account Holder or Nominee by the Bank of Maldives which must be entered with the Password to identify the Account Holder or Nominee when logging into the Maldives Internet Banking;
"We", "us" or "our" means the Bank of Maldives on whose website these Terms and Conditions appear;
"You" and "your" means an Account Holder that subscribes to Maldives Internet Banking, and includes a Nominee where applicable;
Important Note: Maldives Internet Banking allows VALUE TRANSACTIONS such as payments and funds transfer to be conducted from your accounts which are linked to the service, by use of the User ID and other Access Codes of yourself or any Nominee(s). Some options allow funds to be transferred to third parties. Over time, new functionality may also be added. Please ensure that you are satisfied for value transactions to be carried out using this service. If any new functionality involving value transactions causes you concern, please advise us immediately so that we can discuss other alternatives which may suit your needs.
If there is anything in this document that you would like to clarify or know more about, simply contact us on (+960 333 0200).
Following your registration for Maldives Internet Banking, we will set up your access to Maldives Internet Banking. By setting up your access to Maldives Internet Banking we are making an offer to you to provide you with the use of Maldives Internet Banking under the Terms and Conditions as stated in this document (which may be amended by us at any time in our discretion). Please read this document carefully. Your access to and use of Maldives Internet Banking will be taken as your acceptance that you have read and agree to be bound by the content of these Terms and Conditions.
3 Getting started using Maldives Internet Banking
Maldives Internet Banking is a browser-based service which means you do not need any specific software other than a compatible Internet browser. For more information on compatible Internet browsers, please refer to our website at www.bankofmaldives.com.mv
To register for Maldives Internet Banking, simply complete an Application Form and submit to Bank of Maldives Card Centre or any Branch of the Bank. When registered, the required Access Codes will be provided to the Account Holder and any Nominees. When you receive the Access Codes, you should acknowledge receipt immediately and produce proof of your identity. You may authorize a third party in writing to collect any of your Security Code/ Token, and you will be liable for all charges incurred by the use of Maldives Internet Banking with the User ID assigned to you.
By logging into Maldives Internet Banking, you are accepting these Terms and Conditions. If you do not agree to anything set out in the Terms and Conditions, you must not use Maldives Internet Banking, and must request to cancel the service immediately.
Important Note on Payments
Bank of Maldives is unable to verify account details for non-Bank of Maldives accounts. Should the details you have entered prove to be incorrect, in most cases the payment (or individual credit) will return to your account within 48 hours. As this return is made by the other bank, it does not come via Maldives Internet Banking and you will not be notified and nor will the status of the payment change in Maldives Internet Banking. For this reason, please be careful when sending funds to third party accounts, and, as a matter of course, please check your transaction lists regularly for any returned credits. The Bank of Maldives cannot reverse transactions you make in error, either in respect of Bank of Maldives or non-Bank of Maldives accounts. Should an amount sent by you in error not be returned automatically by the receiving bank, it may not be recoverable at all.
4 Features and benefitsofTransfers
When using the Transfers option in Maldives Internet Banking, your funds will be transferred between your own accounts immediately. Your account balances and transactions lists will be updated automatically, with the exception of credit cards, where the transactions list will not update until the following banking business day. Transfers from a credit card to any other account will be treated as a cash advance and will attract the standard cash advance fee (please refer to the Bank of Maldives Cardholder Agreement for details of that fee).
5 Features and benefits of Payments
Payment is a transfer of value from your account held with us to any Bank of Maldives account, including BillPAY, where the account is not your own, or to any valid account at another bank in Maldives or overseas, who accepts such a payment. To activate Payments and Standing Order function you will need to use a Security Token. You must also have a valid account to pay from. Some of the accounts which are classified as invalid are: credit cards, term deposits, accounts where more than one person is required to sign, passbook accounts, personal loans and housing loans. Please contact us if you would like any further details about whether your account can be used with the Payments function.
6 Features and benefits of BillPAY
BillPAY is a simple and convenient way to pay your bills. By using BillPAY you will be able to:
- Pay bills 24 hours a day, 7 days a week
- Schedule payment of your bill to a future date
- Choose which account to use to pay a bill
- Obtain a receipt number
You can ask us to make payments on your behalf to Billers who wish to receive the payments through the BillPAY Scheme. The BillPAY Scheme cannot order a stop payment once you have instructed Bank of Maldives to make that payment.
6.1 Getting started using BillPAY
You do not need to register for BillPAY; all you need to do is log in to Maldives Internet Banking, select BML Payments & BillPAY from the menu, and add a BillPAY relationship by selecting a Biller from the Add BillPAY Payee Option. While adding the BillPAY relationship you are required to provide the Consumer Account Number with the Biller, payment amount, payment frequency and next payment date (and possibly other information) that are required on the add relationship form. After adding a relationship you can also make an immediate payment by selecting the relationship from the payee list and selecting the "Make Payment" option. We will debit your nominated account with the amount you specify. You can schedule a BillPAY payment to a future date. Cleared funds must be available in the account on the day the payment is scheduled. Details of BillPAY payments, including a receipt number, will appear on your account statement.
7 Significant risks associated with Maldives Internet Banking and BillPAY
7.1 Liability for Internet Banking usage
Because anyone who has your Maldives Internet Banking Access Codes can make transactions on your accounts, you must take special care to protect them. An Account Holder will be liable for operations on the account where correct Access Codes have been used. Maldives Internet Banking Account Holders should not disclose their Access Codes to any third party including family, friends and institutions. Please note: your liability for losses resulting from unauthorised transactions is set out in Clause 12 of these Terms and Conditions.
7.2 Use of non-Bank of Maldives third party aggregation services
If you give your Maldives Internet Banking Access Codes to a non-Bank of Maldives third party aggregation service you will infringe our rules for Access Code security referred to above, as such services are provided by third parties. We are not responsible for your use of a non-Bank of Maldives aggregation service, including delays in information being accessible to your aggregation service, the accuracy of the information collected by that service or errors in the way that service might display information. We will not be liable to you for any operation carried out through a non-Bank of Maldives aggregation service. Use of a non-Bank of Maldives aggregation service may mean that you would not be accessing Maldives Internet Banking. You still need to access Maldives Internet Banking at regular and frequent intervals to ensure that you receive notice of any changes, including amended Terms and Conditions.
If you use a computer that contains software, such as spyware, that has the ability to compromise Access Codes and/or Account Holder information, you will be infringing our rules for Access Code security referred to above and we will not be liable for any losses that you may suffer as a result.
8.1 Your Use to be in Accordance with these Terms and Conditions
- Your use of Maldives Internet Banking is to be in accordance with these Terms and Conditions and use of Maldives Internet Banking denotes your acceptance of these Terms and Conditions.
- The Terms and Conditions applicable to each product or service accessed by Maldives Internet Banking remain in full force and effect.
8.2 Changes to Functionality
- We may introduce, change or remove functions of Maldives Internet Banking from time to time. You agree that your use of a function will be subject to these Terms and Conditions, any further terms and conditions that may appear with the function being accessed and the help Screen, even if the function is introduced or changed after you have accepted these Terms and Conditions.
- You agree that a Nominee may access newly introduced or changed functions without us needing to obtain further consent from you.
8.3 Access Authority
Maldives Internet Banking is operated by you alone or by Nominees you nominate on an Application Form. This method of operation is independent of any other account authority relating to your accounts. We are not required to consider any other account authority or change there to relating to your accounts including number of signatories.
8.4 Products and Services Accessed Online
Terms and conditions of the products and services you access online continue to apply.
The Bank is committed to protecting the confidentiality of Account Holder information. You can find out how the Bank is committed to protecting the privacy and security of the personal information you provide to it at its website under the heading Privacy.
- hold an account together with someone else (for example a joint account) or
- have permitted someone else to view your accounts as a Nominee;
then you are consenting to your personal and financial details being disclosed to that other person when that other person views a statement of the account. This may include your address details.
8.6 Your e-mail address:
We may use your e-mail address or the mail function within Maldives Internet Banking to advise you of any enhancement or changes to Maldives Internet Banking which may alter our delivery of, or your ability to use Maldives Internet Banking.
We may also use your e-mail address or the mail function within Maldives Internet Banking to send our regular communications to provide information on what is new and special offers on financial products and other products you may purchase on the Internet.
If you wish to receive email from us you need to keep your e-mail address current and advise us of any changes.
Your e-mail address will not be shared with any organisation external to the Bank of Maldives group. It is our policy not to sell, trade, or rent your personal information to any third party.
We will provide you or your Nominee with:
- a User ID to access Maldives Internet Banking;
- a Password; and
- a Security Code (including, where applicable, a Security Token and a Token PIN for use with Token Code).
9.1 Our Reliance and Authority
We are authorised by you to allow operations on your account for which the correct User ID and Password have been provided including access by Nominees. Unless stated otherwise, references to time means the time in MalÃ©, Republic of Maldives. This may include the time recorded on transaction records.
You acknowledge that subject to the sections below dealing with when you will not be liable, you will be liable for any misuse of Maldives Internet Banking including transactions on your accounts or any failure by a Nominee to observe these Terms and Conditions.
9.2 Nominees may incur Fees and Charges
You acknowledge that in addition to your own use, a Nominee may also incur fees and charges which you will be required to pay to us.
9.3 Misuse of Password
You acknowledge that subject to the section below dealing with when you will not be liable, you will be liable for any misuse of Maldives Internet Banking including transactions on your accounts or any failure by a Nominee to observe these Terms and Conditions.
10.1 What You Need To Do
- You acknowledge and accept that we cannot verify by way of signature comparison or other means whether a person accessing Maldives Internet Banking by quoting the correct User ID and other Access Codes of an authorised User is actually that authorised User himself/herself.
- Your User ID and other Access Codes allow anybody using them to conduct the type of operations on an account for which the User ID and Access Codes provides access, and we are authorised by you to permit such access.
- You should periodically change the Password and Security Code and should require any Nominee to periodically change their Password and Security Code.
- You must ensure that Access Codes are kept secure and not disclosed to anyone. Where you have authorised a Nominee to use Maldives Internet Banking, that Nominee will be advised of their Access Codes separately. You must ensure that the Nominee does not disclose his/her Access Codes to anyone.
- You must ensure that all steps are taken for the protection of Access Codes and Security Tokens by yourself as well as by all Nominees authorised to access your account, as specifiedin
10.2 Protecting Access Codes and Security Tokens
If you make a record of your Access Codes, you must keep it separate and well away from your computer unless the Access Codes are reasonably disguised. However, to minimise the risk of unauthorised transactions occurring on your account, it is best to keep your Access Codes, even if disguised, separate and well apart from your computer. For example, you must not keep your computer and undisguised Access Codes together:
- In your office or at home in the same room
- In any other situation where your computer and Access Codes can be found and used
To protect your Access Codes you must:
- Try to memorise them
- Destroy any documentation we issue to you containing Access Codes
- Not write your Access Codes on your computer, even if disguised
- Not keep a record of your Access Codes with or near your computer
- Not tell anyone your Access Codes, including family members, friends and our staff
- Not select a number or word that can easily be associated with you when changing your Access Codes, such as your date of birth, telephone number, driver's licence number and so forth
- Make sure that nobody watches you or hears you when you are entering or using your Access Codes at electronic equipment
For security reasons you should endeavour to change your Password and Security Code (including Token PIN where applicable) at frequent intervals (at least every 3 months). If you make a record of your Access Codes you must either take reasonable steps to prevent unauthorised access to the record or ensure the record is reasonably disguised. We do not consider that you have made a reasonable attempt to disguise Access Codes if you only:
- Record it in reverse order
- Record it as a series of numbers with any of them marked to indicate the Access Codes
- Record the Access Codes as a telephone number with the Access Codes in its correct sequence within the telephone number
- Record the Access Codes as a telephone number where no other telephone numbers are recorded
- Disguise the Access Codes as a date or as an amount
There may be other forms of disguise which may be similarly unsuitable because of the ease of another person working out your Access Codes.
To protect your Security Tokens you must:
- Keep them secure and in a location where unauthorised people cannot access them
- Not write your User ID, Password or Token PIN on the Security Token
- Not keep a record of your User ID, Password or Token PIN near the Security Token
You agree that the Security Tokens remain our property, and agree to return the Security Tokens to us immediately:
- At our request
- On cancellation of Maldives Internet Banking
- On termination of your authority to use the Security Tokens
10.3 What you must do if you suspect a breach of security of the
Access Code or Security Tokens
If you suspect that the security of the Access Codes or Security Tokens has been breached you must:
- Change your Access Codes (excluding User ID)
- Replace your Security Token
- Inform us of the suspected breach immediately by telephoning (+960) 333 0200 or sending an SMS to (+960) 7990200/ (+960) 9990200
11 Status and availability of Information
Information available through Maldives Internet Banking concerning transactions and balances may not always be completely up to date, although, in most cases they should at least reflect the transactions and balances of an account up to the close of business on the previous day on which we were open for general banking business.
Not all services and functions offered through Maldives Internet Banking are available at all times.
12.1 When you will be liable for operations conducted through Internet Banking:
Except as stated in clause 12.2 under the heading "When you are not liable", you will be liable for any transaction or operation conducted through Maldives Internet Banking:
a) Whenever access to Maldives Internet Banking correctly quotes your Access Codes or a Nominee's Access Codes.
b) If you or your Nominee disclose your Password to another person, whether intentionally or due to lack of care
c) You will remain liable until such time as you or the Nominee, as the case may be, notify us that the Password may have become known to someone not entitled to know it. You will not be liable for unauthorised transactions or operations which take place after the time you notify us.
However, the Account Holder will not be liable to pay for:
- That portion of the losses incurred which exceed the balance of their account(s), including any pre-arranged credit
- Losses incurred on any accounts which the Account Holder and Bank of Maldives had not agreed could be accessed using Maldives Internet Banking
12.2 When you are not liable:
a) You will not be liable for unauthorised operations on an account for which the correct Access Codes are used if:
i) unauthorised use took place before you or the Nominee, as the case may be, obtained the Access Codes from us; or
ii) unauthorised use took place after we were informed that an Access Code has been lost, stolen, or used by someone without your authorisation.
b) In the situations described in paragraphs (a) of this sub-clause we will credit that amount to your account but will have no further or other liability to you.
12.3 When we are not liable:
Subject (i) to Clause 12.4 headed Non-excludable Warranties and Conditions; and (ii) our liability above to re-credit funds to your account where you are not liable, we will not be liable for:
a) Any party's reliance on the information obtained through use of Maldives Internet Banking; or
b) Any failure or delay of Maldives Internet Banking to provide information or perform operations requested including a failure to process a request received before a cut-off time on the same or next Banking Business Day or failure or delays caused by third parties.
c) Any amount in excess of MVR 500.00, in any event other than our negligence, fraud or wilful misconduct,
d) Indirect or special loss or damage howsoever caused, including negligence.
e) Consequential loss or damage as a result of using Maldives Internet Banking.
f) Unavailability of Maldives Internet Banking and events beyond our control such as but not limited to Internet connection.
12.4 Non-excludable Warranties and Conditions
Nothing in these Terms and Conditions shall operate so as to exclude, restrict or modify the application of any of the provisions of any applicable legislation, the exercise of a right conferred by such a provision, or our liability for a breach of a condition or warranty implied by such a provision where to do so is would breach the applicable legislation or is otherwise illegal.
13 Availability and variation to these conditions including fees and charges
13.1 Where You can see the Terms and Conditions
These conditions of use will be available for viewing on the Maldives Internet Banking login page.
13.2 How We Can Give Notices to you including Notice to vary these Terms and Conditions
We may vary these conditions generally by either providing written notice to you before a change becomes effective;
a) By notice displayed on the screen; or
b) Written notice to you addressed to the last address we have recorded for you; or
c) Notice displayed in our branches.
d) Written notice to the last email address we have recorded for you.
e) Written notice via the mail function in Maldives Internet Banking.
We may adopt the above methods of giving notice anytime we are required to provide notice to you unless it is illegal to do so.
13.3 Continued Use is Acceptance of Change
Use of Maldives Internet Banking after notification by a method referred to above will constitute your acceptance of the variation.
13.4 Help Screens are Part of These Terms and Conditions
Help Screens and on screen notices will form part of these Terms and Conditions. By using the function to which the help Screens or on screen notice applies you agree to accept the Help Screen and on screen notices as part of these Terms and Conditions.
14 Fees and Charges
14.1 Normal Account and Transaction Fees
Normal transaction fees apply to the accounts which you access using Maldives Internet Banking. These fees are stated in the Bank's Schedule of Charges which is available from our Branches.
14.2 Notice of Fees
Fees and charges (if any) applicable to Maldives Internet Banking will be advised to you from time to time by one of the methods referred to above in Clause 13.2
14.3 Account for Payment of Fees and Charges
You may be asked to nominate an account held by you with us to which fees, charges and any taxes and government charges applicable to Maldives Internet Banking may be debited. If you do not nominate an account we are authorised by you to debit any of your accounts.
15.1 Termination by You
You or your Nominee may terminate the use of Maldives Internet Banking at any time by giving written notice to the Bank.
15.2 Termination by Us
We may suspend or terminate your use of Maldives Internet Banking without giving you notice where we reasonably believe the access should be suspended or terminated, for example where we believe that there is a risk of fraud or security breach, or where you have not accessed Maldives Internet Banking for a lengthy period.
We may terminate your use of Maldives Internet Banking by giving written notice addressed to the last address notified by you to us; or by one of the methods referred to in clause 13.2 dealing with variation of conditions.
If we consider a security issue has arisen for which further inquiries are desirable we may suspend access to Maldives Internet Banking by you and/or a Nominee with or without notice to you.
16 Value Limits and Cut Off Times
16.1 Imposition and Variation
We may impose a value limit, and vary such limit, on the maximum amount you may transfer from your account using Maldives Internet Banking.
16.2 When we may do this
We may do this at any time without notice.
16.3 Impact of change to Value Limits
This may also affect your ability to make a Payment using Maldives Internet Banking and may affect value limits you have authorised where your nominated value limit is higher than one we impose. Value limits applicable to specific functions appear in the Help screens.
16.4 Cut Off Times
Instructions received after a cut off time may not be processed until the next Banking Business Day. This may be the case even if Maldives Internet Banking shows a change in account balances resulting from the operation. Different cut off times apply to different instructions. For details of current cut off times refer to the Help Screens.
16.5 Variation of Cut Off Times
We may vary cut-off times at any time.
We will advise you of permanent or long term variations to value limits and cut off times, however, we may need to make temporary changes without notice.
a) You may select a function allowing for Payments to be made. If you select this option you need to be aware that any Nominee(s) with value access (as nominated on the Application Form) will also be able to make Payments from your account(s).
b) You must ensure that Payment details are correct. You and your Nominees are solely responsible for providing correct Payment details including amount and payee details. We have no liability to you or your Nominee for any Payment made in accordance with details provided by You or your Nominees.
17.2 Security Tokens
If you wish to make payments to another Bank of Maldives Account Holder or to an account at another bank in Maldives or make an International Payment or set up a Standing Order through Maldives Internet Banking, you will need a Security Token and you may request that we issue Security Tokens to you or to a Nominee with value access (as nominated on the Application Form).
There are no limits applicable to use of Security Tokens and the Account Holder may incur increased risk of liability for unauthorised transactions. An unauthorised person with access to a Security Token and the Access Codes may be able to make larger withdrawals from the Account Holder's accounts to which the Security Token gives access than would be the case if daily payment limits apply.
The Account Holder is solely responsible for notifying Nominees of accounts to which the Security Token gives access, that the Account Holder's liability for unauthorised transactions may be increased because daily payment limits may be higher for those accounts accessed using a Security Token.
17.3 Future Dated Payments
You can ask us to make a BillPAY payment at some future time up to 90 days. Cleared funds must be available in the account at least a day before the payment is due. A payment may not be able to be made due to insufficient funds or an invalid account.
18 Standing Orders
a) You can create or delete a Standing Order between 8am and 3pm on a Banking Business Day. Requests to create or delete a Standing Order received after the above cut off times or on a non Banking Business Day will not be processed until the next Banking Business Day.
b) A Standing Order cannot be created or deleted immediately if the next payment is due either the same day or on a weekend or public holiday. A minimum of one Banking Business Day's notice is required.
c) If the due date for a payment falls on a day that is not a Banking Business Day we may make the payment on the next Banking Business Day.
d) If there are insufficient cleared funds in the account to be debited on either the day before the Standing Order is due or on the due date and no other arrangement exists at that time to allow the account to be overdrawn, the Bank:
i) does not have to make the payment on that date; or
ii) may make the payment on the due date and charge an account overdrawn fee; or
iii) may (but will not be obliged to) make the payment on a later date when cleared funds are available, and we may charge a fee; or
iv) may charge a Standing Order not-made fee.
e) We may debit your account for any Bank fees or government taxes or charges that apply to Standing Orders from time to time and will notify you on screen of the fee applicable for Standing Orders.
f) We may discontinue making payments at any time, but will advise you in writing if we do so (unless we discontinue the payments because the payee or the payee's bank refuses to accept them).
g) You cannot modify, temporarily stop or make additional payments via the Standing Order function through Maldives Internet Banking. If you want to change a Standing Order by using Maldives Internet Banking you need to delete the current instruction and create a new one.
h) If you modify or stop a Standing Order other than through using Maldives Internet Banking it may be regulated by other Terms and Conditions. This change may be subject to alternative fees and charges.
19 International Payments
a) Proceeds of International Payments will normally be paid in the currency of the country in which the beneficiary bank is located, or such other currency at their discretion.
b) Unless prior arrangement is made, International Payment charges detailed in the Bank's Schedule of Charges will be applied.
c) All charges incurred outside the Maldives are for the account of the beneficiary unless otherwise instructed.
d) If "Foreign Bank Charges" are to be paid by you, it is understood that the Beneficiary's Bank would receive the full amount and it is solely at the discretion of the Beneficiary's Bank to either pay the Beneficiary net of their charges or the full amount. If the Beneficiary's Bank claims their charges, the Bank reserves the right to pay these charges by debit to your account.
e) If we are unable to send the International Payment direct to the Beneficiary's Financial Institution nominated by you, then we may send the International Payment through an Overseas Financial Institution of our choice.
f) Where the Bank is unable to provide a firm exchange rate quotation, the Bank shall effect the International Payment on the basis of a provisional exchange rate which shall be subject to adjustment when the actual exchange rate is ascertained. Any difference between the provisional rate and the actual rate shall be debited/credited (as the case maybe) to your account.
g) International Payments are to be processed entirely at your own risk.
h) The Bank is at liberty to send International Payment either literally or in cipher and the Bank or its agents accepts no responsibility for any loss, delay, error, omission or mutilation which may occur in the transmission of any message or for its misinterpretation when received.
i) The Bank reserves the right to treat International Payments received after business hours or at any time on the weekend or on a public holiday as received on the next Banking Business Day. International Payments for same day value are subject to cut-off-time related to the geographical location of the destination.
j) In the event that an International Payment is returned by an Overseas Financial Institution, we will credit your designated account with the equivalent of the amount received, at our prevailing buying rate of exchange for that currency on the date that we credit your account.
k) The Bank reserves the right to disclose information relating to the International Payment, pursuant to a legal duty or responsibility.
20 EFT Guidelines
The Guidelines on Consumer Protection on Electronic Funds Transfer (EFT Guidelines) issued by the Maldives Monetary Authority governs electronic funds transfer transactions to or from your account, which are initiated by you through electronic equipment using an access method, for example, by using your credit card or debit card at ATMs and through POS terminals. It also includes the Maldives Internet Banking access method.
20.1 Stop payment of pre-authorised EFT
You have the right to stop payment of a pre-authorised EFT and to do so you should contact the Internet Banking Help Desk. If you want to stop a pre-authorised payment see the Future Dated and Standing Orders sections of these Terms and Conditions regarding cut-off times and cleared funds.
20.2 Our service approach
If you have any problems or disputes with the services that we provide, we would like to hear about them. When you provide feedback, we have an opportunity to improve our service to you.
When we make a mistake or our service does not meet your expectation, please be assured that we will do all we can to find a solution for you as quickly as possible. We will take action when things go wrong because problem resolution is a priority for us.
20.3 If you have a complaint
If you think there has been a mistake in a transaction made through Maldives Internet Banking or you have another issue, please contact us and we will advise you of our dispute resolution procedure.
It is your responsibility to, firstly,notify us of the situation. To do this, contact us 24 hours a day, 7 days a week, by:
Phone: (960) 333 0200
SMS: (+960) 7990200 / (+960) 9990200
Fax: (960) 333 8041
E-mail: via our Website www.bankofmaldives.com.mv [click on 'Contact Us']
Mail: available within the Maldives Internet Banking service
We will aim to resolve the matter when you first contact us. If we cannot resolve your issue immediately, we will commit to taking the following steps:
Step 1: Let you know who is handling your complaint.
Step 2: Keep you informed of what is happening.
Step 3: Aim to resolve your complaint within 5 working days.
21 Bank of Maldives Internet Banking Security Advice
At Bank of Maldives, we are committed to protecting the privacy and security of our Account Holders. When you use Internet Banking, you can be confident that we employ the highest level of security to protect your accounts and personal information.
But there are also simple things you should do to protect yourself from Internet based threats, such as 'Viruses' and 'Keyloggers'. Please familiarise yourself with the following simple security tips, and always abide by them when using Internet Banking:
1. Never click on a link in an email to go to your Internet Banking login page. Genuine emails from Bank of Maldives do not contain any links to Maldives Internet Banking. Be aware that fake emails can look quite genuine, appearing as though they are from Bank of Maldives and often including Bank of Maldives logos.
2. Always make sure you have the latest anti-virus and firewall protection on your computer. This must be updated regularly. We recommend you do not use Maldives Internet Banking until you are sure your anti-virus protection is up to date.
3. Never provide your personal or security details, including User ID, Password or Security Code in response to any email, even if the email looks like it has come from Bank of Maldives.
4. Always access Maldives Internet Banking through the Bank's website by typing www.bankofmaldives.com.mv into your browser.
5. Avoid using Maldives Internet Banking on shared computers (e.g. at an Internet cafe) as you may be unable to verify the existence of proper security measures.
For further information on security advice and alerts, please visit our Security site, which can be found by clicking on the 'Security' button on the Bank of Maldives homepage.